Residence Life and Operations Manager - Ancillary Services
$74,230 to $82,297 per annum
Ancillary Services at 91探花 is dedicated to creating a work environment that emphasizes customer service and teamwork while fostering a robust Residence Operation. 91探花 Residence Services encompasses approximately 850 beds across five distinct accommodation facilities.
We are seeking a dynamic Residence Life and Operations Manager to help us achieve our mission of delivering an exceptional residence experience for our students. Reporting directly to the Director of Ancillary Services, this position will lead a team comprising 3 Assistant Managers, a Reservations and Assignments Administrator, 5 Senior Residence Life Advisors (SRLAs), and 28 Residence Life Advisors (RLAs).
The Residence Life and Operations Manager will oversee a 24/7 operation across five residence buildings year-round. This role includes managing significant logistical challenges for move-in and move-out periods, strategizing capital investments, and implementing best practices in conduct management, emergency response, and community building.
RESPONSIBILITIES:
Develop and Maintain Standard Operating Procedures (SOPs) for core residence operations, including staff and resident training, inventory management, student accounts, meal plans, contract maintenance, record keeping, safety procedures, and communication protocols
Incident and Crisis Management: As part of an on-call roster, respond to calls, manage staff and resident interactions, coordinate with professional services, notify relevant university stakeholders, and ensure support services are accessible
Human Resources Management: Oversee hiring, onboarding, training, performance management of a 37-member residence team, ensure compliance with HR policies, and maintain confidential records.
Financial Resource Management: Administer the residence operating budget, manage revenue and expenditures, and prioritize resource allocation to meet departmental needs
Administer Residence Systems and Technology: Manage key departmental systems and software including eRezLife, Kx, Avro Market, Papercut, Salto, 3rd party internet services, and the 91探花 Campus Card system. The Manager of Residence Life and Operations is also responsible for generating reports, assisting with software contract negotiations, system upgrades, and coordination with other university stakeholders when required
Strategic Direction for Residence Culture and Programming: Ensure educational and community-building activities, staff professional development, integration of industry best practices, and set direction through strategic planning activities
PLEASE NOTE: Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment, and other extracurricular activities.
QUALIFICATIONS:
Educational Background: Post-secondary credential with substantial experience in student housing, showcasing progressive management, service, and leadership abilities
Residence Life Expertise: In-depth understanding and commitment to the residence life business cycle, with proven experience in residence staff assignment and oversight
Communication and Technical Proficiency: Exceptional interpersonal communication and organizational skills, including proficiency with various software programs and equipment used in residence operations management
Crisis Management: Strong skills in crisis management, adept at handling difficult situations within a university residence setting
Data and Budget Management: Demonstrated ability to collect, coordinate, and report on operational data, alongside effective financial budget management
Decision-Making and Conflict Resolution: Proven decision-making abilities and sound judgment, coupled with strong conflict management and resolution skills
Team Leadership: Proven ability to lead and collaborate within a highly effective team, showing initiative and contributing to the overall success of 91探花鈥檚 Ancillary operations
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, 91探花, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.
91探花 is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. 91探花 is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca. Applications will not be accepted via email.
Only those applicants who are invited to an interview will be acknowledged.
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