Assistant Manager - Residence Life and Culture - Ancillary Services
$59,091 to $65,520 per annum
Ancillary Services at 91探花 is committed to offering a work environment that is dedicated to customer service through a team approach. Developing a strong residence program, conference operation and fulfilling the mission of building a safe and supportive living and learning environment that facilitates academic success, social interaction and personal growth. 91探花 residences consist of approximately 810 students in the academic year and approximately 700 conference beds in the summer months, in four distinct accommodation facilities.
We are currently seeking an Assistant Manager - Residence Life and Culture (AMRLC) to help us fulfill our mission and to assist in offering support services to both our students and conference guests. Reporting to the Manager, Residence and Hotel Operations and working closely with the staff in Ancillary Services, the AMRLC will play a critical and diverse role in the entire experience for students and guests. This will be from application and assignments to maximizing student satisfaction.
RESPONSIBILITIES:
- Coordinate and facilitate the student housing application and assignment process
- Complete daily operational activities as they relate to general inquiries, residence services, student support, Campus Card activities, maintenance inquiries and follow-up, data collection, reporting and record keeping
- Reassigning students to new rooms based on departmental processes and procedures
- Organize activities and training that support the departments direction for a healthy inclusive culture for students and staff in residence and other department areas
- Report all incidences of misconduct or questionable behavior to the Manager of Residence and Hotel Operations and ensure all reporting policy is done thoroughly and efficiently
- Oversee residence and staff compliance with established policy as it related to student code of conduct, residence life policy, and sexual violence protocol
- Guide and support the Resident Life Advisor (RLA) team (31 live-in student staff members). This includes the selection, training, development and supervision of both individual RLAs and the entire RLA team
- Coordinate and facilitate the Residence Life program
- As a member of the Ancillary Service鈥檚 on-call team, act as first responder to issues related to student conduct and guest support, crisis intervention, and emergency situations
- Work with other key units on campus (such as Registrar's Office, Accounting, Student Affairs, Facilities Management, etc.) to promote student success and excellent customer service
- Coordinate and deliver communications as it relates to Residence Services
QUALIFICATIONS:
- Undergraduate degree plus one year of relevant work experience or a combination of experience and education
- Proven understanding of, and commitment to, the residence life experience and a living and learning model for student success
- Solid background and experience working in a residence environment, with the ability to demonstrate progressive residence service experiences and leadership
- Experience with the residence/housing application and assignment process
- Sound knowledge and experience using eRezLife Student Housing Software
- Excellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and social media
- Ability to collect, coordinate and report on residence data
- Demonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skills
- Mental Health First Aid and ASIST Training is considered an asset
- Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of 91探花鈥檚 Ancillary operation
PLEASE NOTE: Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extracurricular activities. The AMRLC will be part of an on-call schedule providing 24/7 support to members of the residence community.
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, 91探花, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.
91探花 is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. 91探花 is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca. Applications will not be accepted via email.
Only those applicants who are invited to an interview will be acknowledged.
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