MTS Level 5 - Library Technician - Robertson Library
$50,316 to $55,319 per annum, as per CUPE 1870
The Robertson Library is seeking applicants to work with the Library鈥檚 Access Service Unit. Reporting to the University Librarian, the successful candidate will provide front line support for library users, undertake assigned projects, and support the work of the Library. The applicant will be expected to demonstrate good communication ability, sound judgement, flexibility, and initiative.
RESPONSIBILITIES:
- Work regularly scheduled shifts on the Service Desk to provide front line support to library users (approx. 20 hours)
- Implement library policies
- Assist library users locating and using library materials, services, and technology (e.g. wifi, printers, scanners)
- Circulate and check-in library resources, laptops, etc.
- Provide information/reference service both in-person, by telephone, and online via the Library鈥檚 virtual chat service
- Supporting the maintenance of library collections including retrieving, moving, deaccessioning, and shelving library materials
- Conduct tours as required
- Generate and process overdue reports and send to billing
- Generate monthly statistical reports related to library services and usage
- Review and update task documentation
- Help coordinate and monitor the Library鈥檚 social media
- Help train and supervise student assistants
- Participate in projects as assigned
- Other duties as assigned
QUALIFICATIONS:
- A Library Technician Diploma or an equivalent combination of education and related work experience
- At least two years鈥� experience in an automated library environment
- Demonstrated experience providing high-quality customer service
- Effective technology skills including proficiency with spreadsheets (Excel, Google Sheets) and other MS Office/Google applications
- Experience generating statistics and reports
- Experience using social media tools (Facebook, Instagram, Linktree)
- Able to perform bending/lifting, and to safely handle/shelve heavy items
- Able to work day, evening, and weekend shifts as scheduled
Would be considered an asset:
- Bachelor's degree from a recognized post-secondary institution
- Work experience in a university library
- An open attitude towards new technology and learning
- Ability to deal with diverse people in a calm, courteous, and effective manner
- Ability to prioritize work and meet deadlines
- Ability to exercise tact, courtesy, discretion and sound judgement
- Ability to work independently, as part of a team, and under limited supervision
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the 91探花 Human Resources website. Applications will not be accepted via email.
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, 91探花, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.
91探花 is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. 91探花 is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca.
Only those applicants who are invited to an interview will be acknowledged.
